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October 08, 2004

The Week That Things Were Settled

Well, I still have lots of backlog at work, which is pretty much my own fault. However, this is the week when several bizarre situations apparently have been resolved:

1. We've had trouble getting our issues for a particular publication on time, since at least 2002, going by the history of our unusually thick vendor file. In fact, it got so bad that we never received a single issue for one of our multiple copies during the entire year of the last subscription period. I made calls; they were never returned. (My predecessor faced similar non-responses, according to her copious notes.) About two weeks ago I sent an email spelling out the ugly details. I made a phone call to the appropriate person on Wednesday, asking that she call me back that day. I didn't have the will to call her back, even though I'd promised my boss I'd crack some heads. Miraculously, she called me back today. We had a businesslike, professional conversation, during which I got our copies consolidated under one account number AND a year-long extension on our subscription, which I'd just renewed. I would hop up and down, but I'll have to wait and see if we get all of our copies of next month's issue first. At least I got the publisher's concessions in writing, so that will be the piece of paper I wield when I next go on the rampage.

2. Yesterday, I discovered that a book order that I thought was pending had actually been delivered at the end of August. To our office, signed for by someone in the mailroom, but not delivered to the library. WTF? was of course my first thought, as I very sweetly and slightly desperately asked the mailroom to find it, like, NOW. Today, I thought to check with the partner we'd ordered it for. Apparently the mailroom delivered it directly to him, even though the publisher confirmed for me that the addressee was the library.

3. In the personal arena, I'd bought a Neil Finn bootleg on eBay. In late August. The guy shipped it on 8/31, well within the acceptable timeframe. After not seeing a package for all of September, I notified the seller, who said he would refund my money or send another copy. I told him I'd wait a bit longer, although I wasn't hopeful. It arrived this week. Yippee!

Yours, &c., LC | 04:52 PM | Librariana , Slice o' Life | Comments (3) | TrackBack (0)

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Yeah! Way to crack some skulls! Some people just need repeated hassling. When people borrow books from us (ILLs), we don't write a due date on the books, but we do call people if we don't have them after a week or so. A lot of people never call you back to tell you the status even though they: a)can't find the book or b) can't get a hold of the attorney. We've been having a rash of that with some of the smaller firms, so I've been making a lot of phone calls to the same folks over and over. My boss always wants me to be shittier, but I just settle for 2 or 3 calls a day and a pissy tone of voice until they call back.

Posted by: z. at October 11, 2004 10:39 PM

Good for you re: library crap. I get so, SO tired of hassling vendors. So it's always a lovely triumph when you settle one of them settled. Woo!

Posted by: at October 12, 2004 02:32 PM

yeah, that was me, there, above.

Posted by: Jenica at October 12, 2004 02:32 PM