Lady Crumpet's Armoire


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October 28, 2004

Is This Really Necessary?

I've been on the phone for over twenty minutes, trying to order a single book from an industry organization....Twenty-five minutes now. Usually I order over the phone so I can speak to a live person and ask any questions if necessary. We've never ordered from this vendor before, and apparently their system requires that our account be set up before purchasing anything. Lucky me - the system is aggravatingly slow, and I don't feel any better that the customer rep makes me repeat everything I've told him and keeps saying "one second, one second."

Total call time: 28:18 Arrrrgh!

Yours, &c., LC | 03:13 PM | Librariana | TrackBack (0)

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